Warranty Information: Confidence in our warranty and return policy means we can offer you the highest quality machines along with peace of mind. Many companies will hide behind their warranty and return policy, but at Life Ionizers we want to provide you with an easy to understand and comprehensive warranty and return policy. No “limitations” or “exclusions” or fine print, what you see is what you get!
We have an extensive team of technicians on standby in the rare case that you run into any minor issues, and a 60 day return policy* to assure your Next Generation Life Ionizer is everything you hoped it would be.
With over 20 years in the industry, we are able to assure the highest production quality in our own certified ISO factory. Our Ionizers are built to last a lifetime.
Our improved Guaranteed Lifetime Warranty applies to Next Generation ionizers purchased on or after July 22, 2013.
Don’t see your product? Give us a call at +44 (01273) 900050 and we can help you find what you’re looking for.
We want to ensure that your Ionizer is properly taken care of so that it may have the longest lifespan possible, this means following an easy routine maintenance procedure for optimal performance:
Unfortunately, failure to comply with these procedures can cause damage or build-up in your machine, and will compromise the status of your warranty.
Our technologically advanced systems are built to last and if any of our clients experiences difficulties or performance issues, we have technicians that are available to solve your situation along with online videos and support pages to answer any of your questions.
We will fix or replace your ionizer with a comparable ionizer at no cost to you (excluding shipping). The only item not covered would be accidental damage or negligence**. We have the best Lifetime Warranty in the industry. Our Life Ionizers are built for a lifetime of service!
We invite you to try out our new range of LIFE Ionizers™ and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer a 60 day money-back guarantee. Our technicians custom build each unit to your specifications at the time of the order and calibrate your electrolysis chamber and add options like UV Light Technology. They also perform a full water report and then custom design your filtration system for optimum water quality. Because of the fact that units are custom built, your sale is considered to be at the time the order is placed and we provide you with a generous return policy starting at this point in time. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% return fee and processing fee.
Although our Pitcher of Life Alkaline Water Pitcher, Water for Life Stainless Steel Bottles and the Dr. Life Vortex Water Optimizer each have full one-year warranties on parts and labor, for sanitary reasons all sales on the products are final with no returns available.
We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in the World with the finest quality service. We value our customers and are very grateful for referrals. We promote such a generous warranties and return policies with confidence based on 20 years of growth and happy testimonials.
A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.
*Includes 15% restocking fee. Valid from November 1, 2016. Any units purchased before are under the previous 60 day return policy.
**Negligence includes, but is not limited to: leaving too close to flames; dropping unit; leaving outdoors in extreme heat or cold; and other negligence that damages the unit.
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