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Warranty & Return Policy

Warranties:

Our goal is to provide you the service and components to create a superior healthy water system. LIFE Ionizer™ water systems are more than just an ionizer. We believe in taking the extra steps to provide purified high quality water that has the many contaminants and pollutants removed from the water BEFORE it even enters the electrolysis chamber. This means that we analyze the water reports for the neighborhood that you live in. If your water is of good quality then our free pre-filter for sediment and chlorine removal will clean up the water before it enters your LIFE Ionizer™’s 9-stage interior filter systems. If your water has challenges, like most water in North America, then we provide a Free customized pre-filter(s). This ensures you that your water is being purified before it enters the high quality dual-stage interior filter system in the LIFE Ionizer™ dual-filter systems.

In some areas there is a problem with hard water. To protect your machine from long-term problems, we offer a Free Scale Block pre-filter for your machine. We also provide optional 5 stage reverse osmosis systems at less than wholesale costs for clients who want to super-purify their water at the same time they address their hard water. With this in mind, remember that our warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas. Neglect includes using the unit in a matter inconsistent with the directions in the owner's manual, as well as breakage resulting from dropping the unit or other carelessness. The warranty that is in effect at the time the machine is purchased is the one that is honored. Our warranty centers are in the USA and the UK and we have technicians in the USA on duty Monday – Friday for your convenience.

If you have recently purchased a LIFE Ionizer™ and would like to register your warranty, click here.

Return Policy

We invite you to try out our new range of LIFE Ionizers™ and enjoy the benefits for 60 days. We are so sure that you will be satisfied with your ionizer that we offer a 60 day money-back guarantee. If at any time within the first 60 days of your purchase you wish to return your unit, we will give you a full refund, minus a 15% restocking fee. The unit must be returned in an as-new condition and in its original packing. "As-new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs, etc. The original shipping charges will be deducted and return shipping charges prepaid by the purchaser.

No return can be accepted without our prior authorization. We will refuse all unauthorized returns.

All wholesale purchases are final.

Units obtained through financing or lease plans are not returnable.

Repairs: Please see our warranty information.

We are the oldest and largest distributors of alkaline home, commercial and industrial water ionizers in North America with the finest quality service second to none. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on 13 years of growth and happy testimonials .

A note to our international customers: Please be aware that you are responsible to pay for all international customs, government fees, levies and/or any other fees that are incurred.

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